1. Detailed description of goods and/or services

Nut Butter Mafia Pty(Ltd). is a business in the Food and Drink industry that provides customers with Nut Butters exclusive to Nut Butter Mafia.


2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and/or phone call/sms. Deliveries are carried out by either Nut Butter Mafia team or The Courier Guy – Courier Service. Delivery fees are calculated according to City, a Flat rate fee of R50 for deliveries in Johannesburg and a Flat rate fee of R100 for customers outside of Johannesburg.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Nut Butter Mafia Pty(Ltd). is subject to availability. In cases of unavailability, (Nut Butter Mafia Pty(Ltd). will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.


5. Customer Privacy policy

Nut Butter Mafia Pty(Ltd). shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .


6. Payment options accepted

Payment may be made via Visa and MasterCard. Electronic Funds Transactions are also accepted.


7. Card acquiring and security

Card transactions will be acquired for Nut Butter Mafia Pty(Ltd). via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details

Customer details will be stored by Nut Butter Mafia Pty(Ltd). separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


10. Responsibility

Nut Butter Mafia Pty(Ltd). takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


11. Country of domicile

This website is governed by the laws of South Africa and Nut Butter Mafia Pty(Ltd). chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Shop 4 Thabile House, 65 Van Riebeck Avenue, Edenvale, Johannesburg, 1609.


12. Variation

Nut Butter Mafia Pty(Ltd). may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13. Company information

This website is run by private company based in South Africa trading as Nut Butter Mafia and with registration number 2018/390917/07 and Keagan Blaauw (Owner).


14. Nut Butter Mafia Pty(Ltd). contact details

Company Physical Address: Shop 4 Thabile House, 65 Van Riebeck Avenue, Edenvale, 1609.

Email: keagan@nutbuttermafia.co.za

Telephone: (+27)082 964 1827

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